Facilitation First

In-House Conflict Workshop

How would your organization be different if everyone knew how to manage themselves and others through conflict?

We know that conflict is a natural dynamic that happens whenever people are interacting with one another on a regular basis. Yet most of us never learn how to effectively and assertively address conflict. In fact, most of us try to avoid it at all costs. As a result, organizations pay dearly for unresolved workplace conflict.

The American Management Association concluded in their study of management behaviour that managers spend 24% of their day dealing with conflict.

To achieve their goals in today’s competitive marketplace, successful organizations have opted to make conflict management an organization-wide key competency. Best practice research indicates the benefits of addressing conflict consistently outweigh the consequences of avoiding it. When people are given the opportunity to learn proactive and reactive strategies coupled with tools and skills, they begin to experience the power of conflict.

Imagine the difference it could make in your organization!

This workshop aims at enhancing personal mastery of managing conflict in a safe and interactive learning environment. By the end of this workshop participants will:

• Understand the costs of avoiding conflict and the benefits of managing it
• Learn how to turn conflict from a negative event to a positive opportunity
• Gain insight into your own personal strengths and limitations when confronted with conflict
• Arm themselves with strategies to proactively and reactively manage conflict
• Learn communication skills for assertively addressing conflict
• Understand the language for talking about personality differences
• Receive personal feedback and coaching
• Take away a manual chalk full of practical resources

The Learning Environment

• A mix of experiential and theoretical learning methodologies
• Numerous opportunities to practice
• Structured feedback from peers and workshop facilitator
• Highly interactive and engaging

Who Should Attend

• Managers dealing with difficult or disruptive individuals
• Team leaders & team members
• HR professionals
• Individual contributors who have to manage multiple relationships
• Project managers